30-Day Money-Back Guarantee

Try PureFlow™ as part of your everyday shower routine. If it is not the right fit, contact Montara within 30 days of delivery and we will help arrange a return and refund.

How it works

1. Contact us within 30 calendar days of delivery.
2. Include your order number and a short explanation.
3. Wait for our return instructions before sending anything back.

Conditions

• The request must be made within 30 calendar days of delivery.
• Return the product with its included parts and accessories where reasonably possible.
• Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
• Return postage is the customer's responsibility unless the item arrived damaged, defective, or incorrect.
• Refunds are issued to the original payment method after the return is received and reviewed.
• Refund timing depends on the payment provider and bank.

Damaged, defective, or incorrect items

Contact us with your order number and photos as soon as possible. We will work with you on a replacement or refund.

Shipping delays

If an order cannot ship within the timeframe shown at checkout, we will contact you with available options, including cancellation and a refund where applicable.

Nothing in this policy limits non-waivable consumer rights that apply to you under applicable law.